ITIL modules

ITIL provides a comprehensive, consistent and coherent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.

The ethos behind the development of ITIL is the recognition that increasingly organizations are becoming dependent on IT in order to satisfy their corporate aims and meet their business needs. This increasing dependency leads to to growing requirement for high quality IT services. In the context quality means match to business needs and user requirements as these evolve.

Utilising Business Process Management, we can take the pain out of ITIL and deliver something out of the box requiring minimal configuration and development.

IceFire have ITIL modules available which run on Metastorm e-Work, a Business Process Engine.