Solutions> Knowledge Management
We understand you have a vested interest in technology and the way it perfotms. We also understand you need a partner in technology to share your vision and be as committed to it as you.
Companies sometimes struggle with the integrity of data and the ability to make it really perform for them. That's where your IceFire team come to the fore. Knowledge management is the way we maximise the performance of your data. It's about providing you with intelligence, enabling decisions to be made with greater consistency, reliability and supreme confidence.
By managing knowledge effectively the intelligence of your organisation and its agility will increase dramatically. In fact, it self propagates and you become more efficient, profitable and competitive.
Our Knowledge Management solutions include:
Information about a staff member is typically held in many different areas of an organisation, making it very difficult to maintain consistent information. When employees start working for the organisation, change departments or change their name, their details must be stored and updated in numerous places. For example, there may be a human resources record, payroll record, email account, PC user account, database account and phone number which need to be assigned to an employee in order for them to do their job effectively.
IceFire can create a solution where information added or changed in one locationis automatically updated in other areas, saving you time and effort.
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Some organisations work with processwes which rely on paper trails, with decisions based on employee knowledge and memory. In many instances this causes delays, inconsistencies and high adminstration costs. Organisations that have experienced fast growth usually cannot qualify the steps involved and hinderances to existing procedures.
IceFire's examination of exisiting processes canhelp diagnose chronic problems. IceFire tailors a solution where processes are automated and insightful. Instead of relying on duplication of effort or memory, the process passes the responsibility of seeking, receiving, forwarding, tracking and updating to an intelligent computer system. This means employees can put more energy towards other, more profitable responsibilities. More.
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If you were to build the ideal house, it would no doubt have a solid foundation, be made out materials which work well together, be robust and long lasting and protect you from the elements.
Your organisation's Information Technology System should be buildt along the same lines. The servers, database engines, email systems, security, communications infrastructure and the network itself form the foundation of the system. Your desktop computers, application software, printers, scanners and other devices and software are the services of which you need to be available for you to operate effectively. You don't want to have to worry about the foundations of the IT system- it should be super reliable, efficient and robust. Most importantly, it should be out of sight.
IceFire specialises in making sure that the foundation and the building blocks of your IT system work like clockwork. We not only have the expertise in designing and bulding these systems, but we also exaluate and test existing systems, providing a written report on recommended maintenance and alterations all aimed at providing you with reliability and peace of mind.
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Customer Relationship Management is an important part of Knowledge Management because it builds customer information so you can profile your customers better and anticipate their needs.
Customer Relationship Management is a process, not an application. At IceFire we make sure that every interaction with a customer is noted to ensure the customer is treated in the same manner by all members of your team. This information is share intruitively using your CRM system so tha tknowledge is gathered automatically during the customer interation and recorded in a data store. This knowledge can the be shared wit hother team emebers, reducing duplication of effort by staff and simplifying the process for the customer. The information can also be used for reporting purposes whether it if for Marketing, Finance or Sales. The more you know about your customers, the better you can provide them with a strategic approach as well as the tools to measure the profitability of each target segment.
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Traditionally staff members save documents in different locations and in different ways making it difficult to control and locate files. After a period of time the volume of information in different areas grows making the problem even worse. IceFire develops a solution allowing people to save files in a central area (like a library) and assign important information such as version, categories, subject and content. This gives a company greater control over information, large-volume data management and secure access to timely information.
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Content Management is all about getting the right information to the right people, giving them the knowledge to make more informed decisions. In many cases it's difficult to provide this information simultaneously because it is stored in disparate systems or locations.
IceFire can provide a solution where vital information is collaborated and presented in a user friendly interface to certain people, such as partners, suppliers, customers or staff.
Giving users the ability to retrieve and access the exact information they need in a portal, improves the quality of business decisions and raises the level of customer service. Your Content Management Solution can integrate closely with your Document Management System and your Business Process Management tools, so that outcomes are more efficient and timely.
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Project Management solutions give you the toolls to effectively manage projects in an organisation within the bounds of scope and budget. In their simplest form these solutions offer a Project Manager the tools to effectively manage and prioritise projects. When sophisticated, this soution provides Management with an overview of project progress enterprise-wide. IceFire can help your project meetings concentrate on "the next step" rather than "where are we at?". Project stakeholders can view the status and next steps of a project onlihne, while automatic updates keep the project on track. Reports may be generated about specific projects or all projects, giving Management the ability to identify and prioritise projects. This gives organisations the knowledge to make more informed decisions and spend money on activities that drive the bottom line.
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